
FREQUENTLY ASKED QUESTIONS
How do I place an order through the online store?
Select your preferred product, choose the size and color, add it to your cart, and proceed to checkout. Once your paymentis confirmed, you will receive an email with your order confirmation.
In which currency are payments processed?
Payments are processed in the local currency of the country from which the purchase is made. The final amount will be clearly displayed before confirming your payment.
What payment methods do you accept?
We accept payments through secure electronic platforms, debit cards, credit cards, and other payment methods available depending on the country of purchase.
How long does shipping take?
Orders are processed within 1 to 3 business days after payment confirmation.
Shipping times vary depending on the destination countryand shipping carrier, and will be provided during the checkout process.
How can I track my order?
Once your order has been shipped, you will receive an email with tracking information so you can monitor the status of your delivery.
Can I exchange or return a product?
Yes, we accept exchanges and returns in accordance with our Sales Policy, provided the product is in perfect condition, unworn, and within the established timeframe. We recommend reviewing this section before making a purchase.
What should I do if my order arrives incomplete or with a defect?
If there is any issue with your order, please contact us within 5 business days of receiving the product and include supporting evidence so we can assist you with a solution.
Do you offer international shipping?
Yes, we ship to the countries available in our online store. Shipping rates and delivery times may vary depending on the destination.
How can I contact you if I have additional questions?
You can reach out to us through our official customer service channels listed on our online store or via our social media platforms.
